Contact Us
We would love to speak with you.
Contact us by reaching out using the below details.
Store Opening Times
please contact us for collections outside of these times
- Monday: Store Closed; pre-orders only
- Tuesday: 09:30–17:00
- Wednesday: 09:30-16:45
- Thursday: 09:30-17:00
- Friday: 09:30-17:00
- Saturday: 09:30–13:00
- Sunday: Store Closed; pre-orders only (open on Mother’s Day)
Quality & Complaints
We take great pride in the quality of our flowers and want every customer to be delighted with their order.
If, however, you are unhappy with your flowers for any reason, please notify us within 24 hours of receipt or delivery by email providing photographs where possible.
As flowers are a perishable product, we are unable to fully investigate or assess concerns reported after this period. Prompt notification allows us the opportunity to inspect the flowers, discuss any concerns and, where appropriate, offer a suitable resolution.
Complaints received after 24 hours of delivery may not be eligible for a refund or replacement.
Natural Variation
Flowers are a natural product and, as such, variations in colour, shape, size and bloom stage are to be expected. While every effort is made to create arrangements that reflect the agreed design, seasonal and natural variations do not constitute a fault.
Wedding Flowers
We ask that any concerns regarding wedding flowers are brought to our attention immediately upon delivery or collection, and before the ceremony wherever possible. This enables us to inspect the flowers and, where appropriate, rectify any issue while there is still an opportunity to do so.
Where concerns are first reported after the wedding day, we may be unable to investigate the condition of the flowers at the time of delivery and therefore may be unable to offer a refund or replacement.
